1st Art Gallery New York New York Review

Ordered 2 paintings as a gift. When I called the company I was told that the paintings will arrive within 30 days. I repeatedly tried to contact the company to see why I hadn’t received the paintings after almost 2 months. I didn’t get a response to my emails or phone calls. I disputed the amount with my Credit Card company and then I started receiving offensive racist responses, enclosed below: —–Original Message—–From: David – 1st Art Gallery <service@1st-art-gallery.com>Date: Tue, 30 Mar 2010 12:11:04 To: <*******@yahoo.com>Subject: Re: Thank you for your order – order number 021102139F*king American jews… the most problematic customers. Them and the Arabs.On 3/30/2010 10:16 AM, *** wrote:> Good luck with that. All the best to you and your company.> Sent via BlackBerry by AT&T>> —–Original Message—–> From: David – 1st Art Gallery<service@1st-art-gallery.com>> Date: Tue, 30 Mar 2010 09:52:23> To: *******@yahoo.com>> Subject: Re: Thank you for your order – order number 021102139>> One minute you ask for another quote and another minute you cancel your> order? Did you try to call during PASSOVER? Maybe that’s the reason> there was no answer? We will ship the two paintings to you when they are> ready and if then you will not make a payment for them we will take you> to a small claims court. I explained to you that it takes more time to> complete to paintings and you could have simply asked for a REFUND and> not call your credit card company. Now not only that we will sue you for> the cost of the painting but also for our legal expenses. Happy passover?>>>> On 3/30/2010 8:49 AM, ******* wrote:>> To whom it may concern,>> After not hearing from you for almost 60 days regarding when exactly I>> should receive my order, and after many tries to get someone from your>> company on the phone( it is simply impossible) I have decided to dispute>> the charge with my credit card company as I have no use for this>> purchase anymore. I made this purchase as a gift and was promised to>> receive this order within 30 days. Please cancel this order and do not>> send anything to me, as I will not pay for shipping it back to you and>> do not wish to waist more time on this. If you have any questions, you>> can contact me at (***) ***-****. *******>>>> — On *Thu, 2/11/10, service@1st-art-gallery.com>> /<service@1st-art-gallery.com>/* wrote:>>>>>> From: service@1st-art-gallery.com<service@1st-art-gallery.com>>> Subject: Thank you for your order – order number 021102139>> To: mailto:***@yahoo.com>> Date: Thursday, February 11, 2010, 12:54 PM>>>> Dear *********,>>>> Thank you for your purchase from 1st Art Gallery. Your order number>> for this purchase is *021102139*. IMPORTANT – please quote your>> order number 021102139 whenever you contact us. Whenever you email>> us or phone us, always have this order number at hand.>>>> Our paintings normally ship within 20-25 business days but large or>> complicated paintings may take a little bit longer. Remember, these>> are hand-painted masterpieces, and they do take time to create. In>> order to give you the finest quality painting, we try not to rush>> our artists. We will automatically send you an email as soon as your>> painting is shipped. The email will include a tracking number so you>> may track the package online. If you have any question or concern>> please reply to this email or call us at 1-888-4178278.

8721 Santa Monica Blvd. #1420 Los Angeles, California United States of America



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