Complaint: On October 20, 2012 we purchased a Mercedes-Benz E500 from 21st Century Auto Group. Our salesperson was Andrey. The Contract price with taxes and fees amounted to $18,286.13. After trade-in of our car, a contribution of $4,000 was made towards the total price. In addition, we added a $5,000 cash payment up-front. After all the contributions, our balance summed up to $9,286.13. However, on October 22, 2012 we called our salesperson at 21st Century Auto Group to report that the car was having mechanical problems, in regard to the transmission. We were told by our salesperson to bring it in so we could have the car repaired and install a new transmission. We complied with his request. Six weeks later we still did not receive the car back in our possession after many attempts at contacting 21st Century Auto Group and asking for answers. Our salesperson would not disclose and was insincere about where the car was being repaired. Finally, we picked up the car from the auto repair shop in the same condition it was when we left it with our salesperson. Then, our salesperson told us to take the Mercedes-Benz back to the dealership and choose a different vehicle. We had no other choice because they informed us that they had already sold the car we traded-in and would not be able to return it and refused to refund us the money. Therefore, we went to 21st Century Auto Group again and decided on a Lexus IS250. Instead of changing the original Contract, our salesperson prepared another Contract for the Lexus. The price with the tax was even a little less than for the Mercedes-Benz, but in the new Contract the salesperson put the Trade In Allowance as only $12,000 for the Mercedes-Benz, not the full amount ($18,286.13) that he, himself, charged us for a defective car which we never used and which he knew was a LEMON. We feel cheated and ripped-off. This car dealership, along with its sales people, management, and personal department are frauds and sell LEMONS. They list themselves as professionals. Yes, they are professionals, professional thieves and scam artists.
Tags: Auto Dealers
Address: 305 US Highway 22 East Springfield, New Jersey United States of America