Allen Samuels Dodge of Katy katy Texas

Complaint: I went to Allen Samuels Dodge Chrysler Jeep Ram in Katy, Texas and got ripped off! I went there to get a new car. I got assisted by a salesman named Eddie Bartlett. He took me on a test drive in a Jeep. I asked him if it was a V6 and he said no, so back to the lot we go because I only wanted a V6. He then takes me and shows me a 2013 Dodge Journey. At the end of the day I bought the Journey. Two weeks later I find out I am in a 4 cylinder!!!! How can that be? My salesman KNEW I wanted a V6, thats why I did not buy the Jeep!! It was clearly stated! I immediately call Dodge and spoke to Eddie. He says he will call me back and never does. Even now through all this, I have yet see or speak to Eddie. Management does not call back either, NOTHING OR NO ONE DOES!!! Days go by, phone calls were made and nothing! I have had the car for a bit and ever since I found out it was a 4 cylinder, I have been trying to get out of it with no help from Allen Samuels. So car lot to car lot I go. Finally on September 13, 2013 I go to Kia and they said you need to go back to Dodge in person and tell them that something needs to be done. I did that. I meet with JOHH VAUGHN, MANAGER. He shook my hand and says ” One way or another

Tags: Auto Dealers

Address: I will fix the problem.””. He disappears

Website: but I am NOT going to do that.”” I was trying to show him how much I had spent on monthly car payments up until now for a car I thought was a V6. I get him calmed down and he says “”Call me in 3 hours.””. So I do. And NOTHING. HE doesnt even talk to me! Some one else had to. John Vaughn leaves me waiting all weekend. So I wait. I call him back Monday and hes aggravated saying I need to be more patient. How much more patient can I be! Someone from the lot calls and says I need to bring in some paperwork and I do. John Vaughn refuses to come out of his office. I can see him at his desk eating from his 2 bags of McDonalds food. His office has windows and is up front. So I hand over my papers and leave. No calls again!!! So I track down the owner of Allen Samuels Dodge

Phone: comes back raging mad because of some questions I had

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