Allstate Roadside Assistance/Novo 1 Bedford Texas

Complaint: First of all, it makes me sad to see all the reports of tow truck companies that are not being paid. Secondly, there is a reason for this. You are not actually dealing with Allstate Insurance when you sign up for roadside assistance. You are routed to one of three or four call centers that pay their workers 8 to 9 dollars an hour. The name of the company is Novo 1. It is pure slave labor and they treat their employees like dirt. How? They do not let them use the restroom and browbeat them if they miss one word in a script. That is not providing customer service. They hire people on the spot, keep them for 90 days, then fire most of them and start the process again. Novo 1 gets all this media coverage for creating “600 jobs.”” I don’t doubt that they do

Tags: Auto Towing

Address: but these are “”jobs”” not actual new positions. It’s a lie. When the employees try to get a supervisor to help override something or otherwise help a customer

Website: they won’t touch these Novo 1 calls with a ten foot pole. Agents must then tell the customer to call the local police department. This happens ALL the time. So not only is the customer paying for roadside assistance he can’t use

Phone: they are stonewalled and the supervisor waddles around taking his or her time to get to the customer. They do not have an extensive network of towing companies and I’m guessing it’s because – from what I’ve read here – they are not being paid. For that reason

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