Complaint: I purchaced a 2004 chevy silverado from a local dealer , the vehicle had about 161,000 miles when i purchaced the truck, I thought the mileage was a little high but i was offered a 5 yr 100k milee extended warranty, for $739.00 extra. I thought to myself i can easily go and put this money towards a down payment on a new vehicle , but i figured that warranty would be beneficial in helping with any needed repairs. Total price for truck $ 9138.00. 7,500.00 truck + 899.00 tax/ license +739 for warranty . Fast forward a year and a half later and 20,000miles , my transmission has gone bad (i figured no big deal i have ALPA WARRANTY), i had it towed in to a shop and gave them the warranty info . I recieved a phone call from the shop service writer to let me know that he contacted the warranty company and they wanted me to authorize a tear down of the transmission @ $600.00 i was concerned about the price but the service writer tells me that as long as i didnt neglect the truck they would cover evrything up to 2500.00. They take the transmission apart and metal pieces from the planet gears and the pump. the transmission needs to be replaced 2900.00 total Less than a week later i receive a phone call from Alpha to ask about the truck , its primary use, and so forth, one of the questions though was did you yoursel modify the vehcle or was it purchaced this way. (the vihicle has a 2inch body lift ) i went on to tell her that the vehicle was purchaced this way. Two days later i recieved a phone call from the service writer to tell me that they had declined the repair because the vehicle was modified, My heart stopped, i thought to myself dont these people see these cars before they sell this warranty. I was given a phone number to call and speak to [email protected] ext 202 she told me how she simpathised with me and so forth how deeply sorry she was and so on and tat would finish reviewing the claim and call me back , Well that as the last time i heard from her two weeks later after my service writer got back from vacation he calls me to ask what am going to do with the truck. since its been there for almost a month, meanwhile my wife and 4 year old son are out of a vehicle. What do you mean i ask. he replies didnt mchelle call you they are going to refund your money for the warranty instead of covering the transmission. WHAT! i asked i tried to get in touch with michelle multiple times with no luck , left multiple voicemails with no reply. Finally I get a hold of someone there by the name of Kathy, she was very rude and was misinformed about my claim she in the end told me that there was nothing she could do but refund me $429.00 and hung up on me . at that point i wasnt very polite myself, but i am going to be out 2900.00 ( Which i dont have ) all because of this so called warranty company that is absolutley worthless.
Tags: Auto Warranty
Address: Nationwide USA