Complaint: I just took out a 2007 Chevy Impala and have had problems since I’ve had it 3-1-15 is when I got it. It’s supposed to have a 1 yr warranty on the car and AC ( motor and transmission) but I don’t have the $ to pay the deductible. Contract says if I have problems before 100 miles to notify and I should be able to trade it for another. I did call the sales Representative Lalo and brought it to his attention. But I also told him if I drive to the lot it will go over. He couldn’t do anything and had me leave a message to the general manager Sam. He took 2days to get back to me. I had to take it in because the transmission was going out on it. They are to provide you with a loaner car after 3days.I didn’t have it for 12days and no loaner car I missed work. When the manager finally called me I told him everything but still didn’t honor the 100mile warranty. And I believe hurried their maintenance department. I got it back and still having problems. I addressed all the things that they should check. It’s only logical to fix everything all at once but they don’t do that. I just paid $189.00 and my ac still wasn’t fixed I had told him everything that was wrong. Now expects for me to take it back and pay $270.00 this time. I’m not made of money and have 3 more yrs to pay. Now it’s either fix the car or make a payment I can’t do both I have other bills too. They are quick to charge and call continuously if I’m late on a payment. I sure wish they were that way in having the problems fixed. Here in Arizona its hot and I have NO AC in my car.
Tags: Auto Dealer Repairs
Address: 1909 W Van Buren Ave Phoenix, Arizona USA