Basil Resale Delaware Getzville New York

Complaint: On 4/2/15, I put a deposit on a car. The following day i changed my mind and called the salesman. He wasn’t in but the receptionist stated he checks his messages frequently so i left a message for him cancelling the car. Just before I left the message the financing company called and left me a message. They needed to confirm information. I didn’t call back because I had just cancelled the car. 4/ 4/15 the salesman calls me to confirm i’m taking ownership of the car on Monday, pretending like he never received my message, I reminded him I cancelled the car and asked how i go about getting my deposit back. He said i wasn’t intitled to it because i was already approved for financing. How could i be if i never confirmed info with the company?! Then he said it was up to his manager if i get my deposit back. 4/6/15 the manager of the dealership called and spoke rather rudely to my husband and told him we arent getting our deposit back because they missed out on a sale. He claimed two people came in offering cash for the same vehicle. Yeah right! It’s been sitting on the lot since Aug and now all of a sudden there’s all this interest on it! Besides, why didnt they take their names and numbers in case the deal fell through! I never received funding and never signed a purchase order, I want my money back!

Tags: Auto Dealers

Address: 2677 Delaware Ave kenmore, New York USA


Phone: 716-877-1500

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