Complaint: The Big O Tires store on Colfax and Grape on 12/26/11 told me I destroyed my car but they could recover it by doing gaskets and cylinder head work and the charge would be 2,670.20, nearly 3,000.00. Since Ken the owner that I trusted for years was not readily available I declined the work but asked for the paperwork showing work and charges, generated from their computer it was given to me by Tu Kim. The experience made me do research. I was told the kind of work Kens store said they would do was against Big O Tires franchise policy agreement and the company website did not list that kind of work as one of their services. The next day I called smiling, polite Ken about it and he said he did not know what I was talking about and hung up the phone. In the first week of Jan 2012, using Big O Tires email I asked did they do the work I was quoted. Their process is to forward the email to the closest store and thats how Ken ended up calling me a couple of days later, leaving a message stating dont do cylinder head and gaskets. Had I agreed to their proposal Big O Tires on Colfax and Grape would have stolen nearly 3,000.00 from me and of course no work would have been done to save my destroyed car. Jan 9th I spoke to a company agent and was told Ken informed them he called me to say they did not do that kind of work, so no price was ever quoted to me as I claimed, and he could recommended another shop to do the work, and the price I took as a quote from his store Ken said he was really quoting a price if another shop did the work. Oh. I responded that I have the computer generated documentation from Big O Tires on Colfax and Grape that list services to be performed and charges. Ken, of course, could not quote prices of another business. Ken only told the truth in a phone message to me because it went through the company. But in leaving a message now meant I had his recording admitting the truth plus paperwork from his store proving the potential theft, thus exposing his lies. The representative, to my surprised, said, There was a potential of stealing you out of that money. I did not expect that kind of honesty. The agent told me Ken is an independent owner which means he can do whatever he wants. The company have no records whatsoever from the store and since Ken did not get to steal thousands of dollars despite his effort there was no harm. The company only mediates but they take no ownership in how a store treats the customers. How bad must it get before Big O Tires, headquartered in Juno Beach, Florida become interested in how customers are treated? I will ask them.
Tags: Auto Tire shops
Address: East Colfax and Grape Street Denver, Colorado United States of America