CARCHEX Malden Massachusetts

Complaint: I purchased an extended warranty and upon my first claim which was over 900.00 all but 128.00 was covered even though I was promised the world upon signing. I was so frustrated after enduring over a week of car rentals mostly out of my pocket and lack of coverage I deceided to cancel the policy. After waiting almost a month I finally received a verbal refund amount. To my surprise I paid $2000 for a 100,000 mile warranty or 5 years 15 months ago and my refund is cut in half. I started at my milage of 40,147 and cancelled at 67,000. My milage used while the warranty was in affect was 27000. Carchex told me the prorate begins at milage ZERO so I used over 50% of the policy. This makes no sence at all and is not in the fine print. They also deduct for any claim they have already paid. So please be careful and Not Choose Carchex for your extended warranty. As side note I have been waiting over a month just for a refund amount and was told it will take another 6-8 weeks for a refund check. You will see Carchex pup up everwhere on the internet, do yourself a favor and run the other for 2 main reasons, 1. They do not pay for covered parts (told by a third party estimator for Carchex and found out the hard way, 2. A refund will take 2-3 months to process. You may even get a call from the president promising to make it right but it wont happen, take it from experience. Thanks, FD

Tags: Auto Warranty

Address: 118 Shawan Rd Ste 210 Baltimore , Maryland USA

Website: carchex.com/

Phone: 1-877-227-2439

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