Complaint: I would like everyone to be aware of u2018Carfax Reportsu2019. I have a 2013 Dodge Charger and earlier this year it was a victim of a hit and run. The damage was only $1500.00. Carfax has my car listed with structural damage, and they REFUSE to fix their records, stating it was reported that way. However, after talking to my insurance company, my lien holder, and the repair shop, there was not structural damage reported on anyoneu2019s records. Therefore I proceeded to get the repair report. No structural damage was reported to the insurance company originally, nor was their anything structural repaired on my car. Per my insurance company if there had been structural damage it would have been totaled since this is 2014 and the car is a 2013. But thanks to the u201cWRONGu201d report from u2018Carfaxu2019 I cannot trade my car in because of the u201cStructural Damageu201d that u201cDOES NOT EXSISTu201d but they claim it does. The repair list does list framework, HOWEVER, if you READ the repair detail it is because the repair shop was replacing the front bumper and since the bumper is attached to the frame, then by law it has to be listed as framework. BUT the repair report DOES NOT state in any way shape or form structural damage. This was someone somewhere making assumptions and not reading the full repair report to find out it was just a bumper replacement. But thanks to Carfax and their falsified reports, my car is appraised $10,000 less than what it is truly worth. The REALLY sad part is that I am not the only one that has had issues with Carfax showing incomplete reports. For a company that is u201cSUPPOSIBLYu201d reputable, they sure do show inaccurate information, they refuse to fix it, and this has hurt not only myself, but also 1000u2019s of other people. They really should have a department that will correct errors when they errors are easily proven to be inaccurate. Instead they do not care that they hurt or how that affects people. The other u201cREALLY SADu201d part is that car dealershipu2019s (Yes Multiple oneu2019s) no longer depend on their trained professional mechanics to assess a caru2019s worth, they depend on a inaccurate report and they do not care that you have proof the report is wrong!!
Tags: Auto Dealer Repairs
Address: Nationwide USA