Citizens Bank, N.A. Westfield Massachusetts Review

The employees are poorly trained and the culture is such that the customer is a baby who the bank is babysitting. One branch manager violated my privacy and contacted a third party of a check I tried to deposit. She called the third party to inquire about the endorsement and when the branch manager was not satisfied with the endorsement, she held onto my check for about 10 days or more and refused to mail it back to me (I had mailed it to her) because she was afraid it would get lost in the mail (when she received it by mail). I had to insist that she return to me my check that she rejected. I deposited that same check at another bank without any problems. They took nearly 3-5 weeks to provide me with a bank letter that I requested. And their typical processing time is 7-10 business days which is very slow compared to other banks who have provided this the same day. When an employee gave me a “bank letter””

she may as well have written it in crayon it was so unprofessional. I had to ask her to sign it

I had to write the date on it

and she didn’t type or write her name on it. So

there is really no way anyone could verify this “”bank letter””. They continue to show incorrect address on my bill pay checks no matter how many times I request that this be corrected. I have requested this by phone and my mail many times. The employees knowingly violate various laws and will insist they they are not violating the law only on the basis that they have been “”doing this”” for many years (doing it wrong for many years). Arrogant. An employee refused to notarize a document only because it could be altered after he notarized it. This violates notary law. But the notary’s only duty was to witness the signature

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Citizens Bank, N.A. Westfield Massachusetts Review is rated 1 out of 5 based on the reviews submitted by our users and is marked as POOR.
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