Complaint: I will keep this brief and to the point. In November, 2014 I purchased a used 2010 Kia Rio from the Danbury Kia dealership. I also purchased a three year bumper to bumber warranty from the dealership for $1,700.00 because the car was for my young daughter. I have to work out of the area so I want my daughter protected as much as possible. Unfortunately, the car was totaled in December, 2014. I collected on the insurance and requested a partial refund of the three year bumper to bumber warranty. Actually, because I am outside of the United States, my daughter requested a partial refund and even asked that it be applied on some repair work being done on a different Kia that I own and was in their repair shop at the same time we requested a partial refund. The Kia Dealership people acted in a rude and intimidating manner towards my daughter refusing all requests to return any of the money they took just a month before for their insurance coverage that will never be used. I purchased two cars from them so that they know I am not in the market for any additional vehicles so they can pull this hostile act with my daughter while I am out of the country. It is disgusting behavior to intimidate a young female student and secondly not to return any part of the extended warranty payment that they know full well can never be used. NEVER NEVER BUY A DEALER OFFERED EXTENDED WARRANTY AND NEVER DO BUSINESS WITH DANBURY KIA BECAUSE YOUR EXPERIENCE WILL NOT BE A GOOD ONE.
Tags: Auto Dealers
Address: 100A Federal Road Danbury, Connecticut USA