Complaint: On 5/13/13 I took my car a 2004 Porche Cuyan to get repaired at AMMCO in Inglewood to check on a few problems. Initially I took the car in for air conditioning problems but after further inspection by the technician it was discovered that I had a transmission problem. AMMCO called and talk with someone from Direct Buy, which is who I have my warranty through. A representative from Direct Buy contacted AMMCOu2019s front desk and inquired about their process for doing oil changes on Porche Cuyans. The front desk gave a general answer in which Direct Buy took, without speaking to an actual technician and called the Porche dealer to find out their procedure, because both the AMMCO and the Porche dealer gave two different answers Direct Buy decided not to pay my claim. My complaint is that the Direct Buy representative never spoke with an actual technician to find out how they fixed my car, the receptionist gave a general answer of how he thought the oil change was done. I had an oil change done in March from this Inglewood AMMCO, this is why I felt comfortable taking the car back there once Direct Buy recommended the place for me to get the problem fixed. Once it was determined that major work was needed, Direct Buy then began questioning the very place they sent me to, in an attempt ( in my opinion ) not to pay my claim. It would seem to me that the Direct Buy rep. should have made more of an effort to find out how my car was done before deciding not to pay my claim. I would like for this problem to be resolved as soon as possible resulting in Direct Buy paying for my vehicle to be repaired. If this is not possible I would like for my money to be returned on my warranty and I will be escalating this matter further. I look forward to your reply and a resolution to my problem. I will wait 10 business days before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at the above address or by phone (((REDACTED))) Sincerely, Angel C.
Tags: Auto Warranty
Address: 33 WOOD AVE SOUTH ISELIN, , New Jersey USA