Dollar Rent a Car-Salt Lake City Airport Manhattan Beach, Ca.…

Complaint: To Whom it May Concern:I am writing in regards to an incident I incurred with Dollar Rent A Car at the Salt Lake City airport. I made a reservation online through Kayak. The reservation was for $480.00 including taxes and fees. We arrived were rushed through the registration process. I ordered insurance online for $11.99. McKenna, the Dollar agent, said it was that price. We were told to sign on a few lines and were given back one paper to pick up the car in the lot. When we returned the car, I was given a bill for $972.05. The agent couldn’t explain the charges and told me to call the next day. I called back that night and spoke to McKenna who was extremely rude. When I questioned the charge the only thing she said was, “you signed it

Tags: Auto Rentals

Address: it’s in your contract! It’s highlighted with a purple circle””. She was unable to explain the doubling of the quoted price and denied quoting us the $11.99 price for insurance. I called back one more time after calling my credit card company because I was actually charged $1100.00! The girl who answered the phone was Lindsey and she was extremely rude! I was put on hold because she was unable to answer my question and did not help me before. I was then hung up on. I called back once again and McKenna was extremely defensive and argumentative. She basically told me she really didn’t care if I was the customer or not. That she was offended that I questioned her. The next day I spoke with Julie Katasalic

Website: signed her own paychecks and was the president and CEO of Dollar rent a car. After further research into this matter I discovered several complaints and bad reviews

Phone: who was just as rude and unhelpful

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Yes it is. Based on the user review published on, it is strongly advised to avoid Dollar Rent a Car-Salt Lake City Airport Manhattan Beach, Ca. California in any dealing and transaction.
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Dollar Rent a Car-Salt Lake City Airport Manhattan Beach, Ca. California is rated 1 out of 5 based on the reviews submitted by our users and is marked as POOR.
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