EmpireToday El Sobrante California Review

26I was ready to purchase. On or about Saturday, March 12, 2016, I was expecting a consultation with Empire Today representative between the hours of 11:00 a.m. and 1:00 p.m. That consultation did not occur; instead I received a call from Empire stating that their representative would not be able to keep the appointment and rescheduled the appointment with a $100 credit if there is a purchase. The second consultation was scheduled for 3/25/16 between the same hours above, and that appointment did occur with a purchase and expectation of the next-day installation as advertised on the EmpireToday website and on TV. The bait and switch: I gave the required 10% down of the total payment for the next-day installation. We met at my home on Friday, 3/25 at 10:40 a.m. thereabout. We completed the appointment with the flooring product selected, appointment scheduled for the next-day installation and the 10% down payment prior to 12N that day. We were told to prepare the 4 rooms for installation that Saturday, 3/25. We did! We were also told we would receive a call early the morning of the installation confirming the installation by 10:00 a.m. That did not occur. I then called the sales rep and he contacted Empire and someone from Empire called me (named “Joe””

I believe). This person was a dispatcher and called me around 11:15 a.m. on Saturday. “”Joe

“” the dispatcher called to inform us that they had no one that could come out to our house and that they would have to reschedule. This was extremely disturbing for me as it was imperative to have the installation done that day. I insisted that they try to get someone out to the house. Ater several calls to and from my home

“”Joe”” called and said a crew would be coming out to the house by 3:00 p.m. and would come back in the morning (Sunday) if the job was not completed. We agreed. Around 2:30 p.m. approximately

Joe called to say the flooring product ordered never made the truck and they would not be able to come out to our home. The appointment was rescheduled for the following weekend

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