Complaint: I took my 1998 Chrysler sebring jxi limited convertible to engine transmission exchange for a brand new crate motor. The first time i got it back i had it for not even a day and the engine blew. I payed $1200 for labor plus fluids and i got the car back with no power steering fluid and little to none brake fluid i questioned why it was making a squealing noise every time i turned.They told me it was a new engine and it needed to work its way in. Then when my engine blew they tried to tell me i had to pay for the towing. They finally towed it for me. I waited another week and a half for it again.On the second time getting it back i looked under the hood and realize my heat shield for my wires was missing. I asked the mechanic about it and he said oh you don’t need that. I said well if it came in with the car it should leave with the car its my property. He then retrieved it from the shop. Then they broke my coolent cap.I had to fight with them to replace that. Then i had the car for about 3 days and noticed it was hard to steer and their was a clunking noise coming from driver wheel well. I took it to a Chrysler dealership to get inspected. The results of the inspection said the shop who worked on my car tore my upper ball joints with a pickle fork and i was missing brake pins. Which almost resulted in me totaling my car.I again whent back to engine transmission exchange and was not happy i told them what happen and they said they would take care of it. Well they’ve had it for another week and a half and still its not done. They also gave me a loaner car with a dead battery, torn wiper blades, broken gas game.Their loaner car left me stranded at the grocery store two times. They said they have 24/7 365 a day free towing but i called and no awnser. I called them the next day and they said oh sorry i left the cell at the shop. Then the next day my wife got pulled over for the tale light being out and the state trooper tried to give her a ticket but then she explained the situation. He then mentioned this site. I called the shop again and demands a different loaner car the said they don’t have any more.But they will pay for the ticket. I said that’s not acceptable what about her record they said they want do anything about that but we could dispute of in traffic court. They currently still have my car and it has not moved from the spot i parked it in a week and a half ago. I was told replacing upper ball joints and brake pins does not take that long. Im kinda stuck on what to do. Can anyone help im only 20 years old and i have no family and i feel i am being taken advantage of.
Tags: Auto Mechanics
Address: 1604 s west ave waukesha wi 53186 waukesha, Wisconsin United States of America