Complaint: Rented a car from Enterprise in Butler, and my car was being serviced in Booton. 18 days later, my car was finally complete and I brought the rental to the car dealer and left it there so that I could drive my car home. The next day, Enterprise in Parsippany called (that is the nearest to the car dealer) and said there was damage to the rental car. I said no there wasn’t. He said yes there is. He told me he would send a picture, I never received it, but Enterprise already had my insurance company and deductable. I guess they took it. I did receive a check for $30.75 from a Damage Recovery Unit, Saint Louis MO, but there was a notation to call for info and when I did, it was after hours so I decided to long online and discovered this is part of Enterprise. I have rented cars from Enterprise in the past and never had a problem! Their word, against mine with damages to a rental but I have no proof of any damage to the rental! Why? My $500+ for the rental plus Enterprise taking my 500 insurance deductable and not giving me proof that my car was damaged sometime after I dropped the car off at the car dealer is just wrong! Enterprise claimed that I am responsible until a rep from Enterprise takes the car. OK, I was not aware of that and I have rented Enterprise cars in the past and dropped them off at the car dealers location in the past! Did damage occur to the rental after I got out of the car and prior to Enterprise picking it up? I don’t know! I do not even know what the damage was!
Tags: Auto Rentals
Address: Rt 23 Butler, New Jersey USA