I updated my address with Fingerhut over a year ago. I have received two orders at my new address so my address change was confirmed. I recently placed an order on 12/10/2018. After I placed the order I noticed that they were shipping it to my old address. I contacted them less than 24 hours and told them that they were sending my order to the wrong address. At that time the order was in process it hadn’t been filled. They said they could not change the address and could not give me any explanation for why they were sending it to an old address. I spoke with a supervisor and was told that she would cancel the order and refund my credit. She told me in 24hrs I could reorder my products. The credit was applied and I reordered the products. The next day the original order showed it was cancelled. Then the day after that I received an email that the order that supposed to be cancelled was shipped. So now they are charging me for two orders when I only received one. The supervisor assured me that the order was cancelled. Now they are saying that she didn’t cancel the order. They refuse to remove the charge from my account. They see that the order was delivered to the wrong address. They have made mistake after mistake with my order and I am being punished for their mistakes. When I speak to a supervisor and told that my order has been cancelled. I expect that I will told the truth. This company is not honest they lied over and over and are charging me double. The customer service representatives are in the Philippines and it is clear that they are reading from manuals. I feel like I have been scammed by this company.
St cloud, Mn United States
Credit Card Processing (ACH) Companies, Merchandise