Firestone Complete Auto Care Garland Texas

Complaint: I went to Firestone to get an inspection sticker put on a car I had just purchased. They kept the car overnight and by the end of the next day, I was told that it would cost me $1200 just to fix the catalytic converter to get my inspection sticker, after they charged $80 for a diagnostic and $45 for the inspection sticker. They also told me there were many, many other problems that also needed immediate repair and the total for all the repairs would be $2600. I took the car to another mechanic who fixed the car for $650 total – catalytic converter and the two other repairs Firestone recommended. Some of the things they recommended to fix were not even broken. I went back to Firestone get the inspection sticker, as Firestone allows 14 days to re-inspect if your car fails the first time, and was told that the mechanic didn’t fill out the proper paperwork for the repair and they needed him to fill out a form (they did not tell me about any other mechanic needing to fill out anything). After demanding that they fulfill their obligation and waiting an additional hour and a half, I finally got my inspection sticker. The manager was rude, contrite and seemed to try whatever he could to not do what he was supposed to for me as a customer. I now tell everyone about their inflation of prices, how they lied about some of the repairs to quote a higher price and how horrible their customer service is.

Tags: Auto Repair Service

Address: 903 W Centerville Rd, Garland, TX 75041-5824 Garland, Texas USA



Share Review:
Yes it is. Based on the user review published on, it is strongly advised to avoid Firestone Complete Auto Care Garland Texas in any dealing and transaction.
Not really. In spite of the review published here, there has been no response from Firestone Complete Auto Care Garland Texas. Lack of accountability is a major factor in determining trust.
Because unlike, other websites get paid to remove negative reviews and replace them with fake positive ones.
Firestone Complete Auto Care Garland Texas is rated 1 out of 5 based on the reviews submitted by our users and is marked as POOR.
Never trust websites which offer a shady ‘advocacy package’ to businesses. Search for relevant reviews on Ripoff Report and Pissed Consumer to see more unbiased reviews.