Ford Motor Company Red Oak Texas

Complaint: Ford has a major safety issue with the 6.7 powerstroke deisel engines. I have a 2012 F 350 with 32,300 miles on it. At 15,000 miles the truck shutdown due to a EGT temp sensor malfuction. At 32,200 miles the truck did the same thing. When this happens you hear a chime and by the time you read that message the vehicle has no power. You are a sitting duck if you have no place to pull over. I have had to tow the truck two now for the same thing. The Ford delaership I deal with have been great and they replace the sensor at no charge the root problem is that Ford has no long term corrective action for this. What I am told is that we (ford) will replace the sensor each time it happens. That’s great but they are ignoring the safety potential this defect has. If you are on the highway in traffic with no shoulder or on a bridge and this happens you are pretty much done. This is a major problem that I have read about on line as thousands of people have this same problem. In addtion, the poor folks at the delaerships on the front lines can only look you in the eye and tell you they (Ford) have no long term fix. When you pay $65K for a truck, you expect it to be dependable. Ford, you need to step up to the plate and correct this before someone get’s killed if that have not already!

Tags: Motor Vehicle

Address: Nationwide USA


Phone: 888-781-7319

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