Genuine Warranty Solutions Inc. Henderson Nevada

Complaint: I purchased this warranty on my truck in Dec. 2009 for $3600.00. The term was 5 years/Unlimited mileage. This summer I had to move my 79 year old Aunt from California to Missouri to live with my parents because of health issues. I had to drive my truck to bring her belongings. Before leaving Las Vegas(my home) I took the truck to my mechanic for an overall inspection to make sure there were no problems. I drove to Missouri without incident, but upon arrival noticed an unusual hum from my rear differential. I took it to a local certified shop & they diagnosed that the pinion bearing had disintigrated & sent metal shavings thruout my rearend. A complete rebuild was required. The estimate was $3100.00. Upon submiting the paperwork to GWS, they refused to do anything without my “service history”” on the truck. I explained that I had all that at home in my files 1500 miles away & had no way of getting it until I could return home. Mr. Larry Talbot(General Manager) absolutely refused to help me in any way

Tags: Auto Warranty

Address: was extremely rude & disrespectful

Website: Scott’s Auto Express in Blue Springs

Phone: cursed me out & called me names like “”jackass”” over the phone & then hung up on me & refused to answer or respond to any further calls. I even explained to him that it was imperative for me to get home or I was going to lose my job. He expressed that was my problem

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