Complaint: On May 22 I ordered a part from this company through eBay, where they had a very good rating. I was provided a tracking number, which only gave me the response ‘Multiple Carriers’ (more or less useless). Since it was being shipped to Canada, I waited a week past their latest estimated delivery date before I emailed to ask about it. Their very terse response was that international orders can take up to 45 days (coincidently, the time allowed to file a claim through eBay) and the item had been shipped. They said they aren’t responsible for customs delays. This was a $15 part with an additional $15 for shipping. I doubted customs would hold such a low value item for that long. At the end of July I again emailed them to ask why I still hadn’t received it. They told me that without the tracking number they couldn’t do anything. So I looked it up again and now instead of saying ‘Multile Carriers’, it showed that the item was delivered to me…in Kentucky. I live in Canada. I sent the tracking number anyway, explaining that I don’t live in Kentucky and that I would like them to either reship the part or refund my money. I’ve had no further response from them since. Of course, the time has elapsed to file an eBAy claim (something I’m sure they were watching closely since they stopped answering my emails about the same time) and it’s now also too late to post a bad review for these crooks on eBay. I know my money is lost and although it’s a small amount (thankfully), it really pisses me off that a company that has a long track record of ripping off their customers somehow manages to stay in business. I hope that this report helps someone else avoid these con artists. By the way, the BBB has company ratings from A+ to F. This company has, you guessed it, an F rating. Beware, they will steal your money.
Tags: Auto Parts
Address: 13941 SW 143rd Ct, Suite 4 Miami, Florida USA