I purchased two tickets on 5 March 2016 for Don Giovanni in NY on 27 Sept 2016. Six months in advance, tickets aren’t even printed yet. I found out shortly after buying these tickets that I will not be stateside come the date of the show (Compliments of the military). I contacted customer service and they said there’s nothing they can do. All sales are final, absolutely no refunds. Do not buy from this company. I’m hoping I can dispute this charge on my card and get my money back.