Complaint: I have rented from Hertz for the last 7 years. I was Presidents Cricle about 5 of those years gernerating about 20k or more each year for Hertz. Last year I became Platinum. This April 24th I was placed on a DNR for an incident that happened on August 17th, 2010. almost 2 years later. I had a misunderstanding with a manager named Cindy at the Ontario Airport. I did not curse at her or threaten her. I did not want a vehicle she tried to give me so I asked for something different. She was rude and said no, and if I didn’t want the car they had then I could leave walking. ( mind you I am crutches for life ). I told her that I didn’t want to argue I just did not like the vehicle they gave me and I wanted a different one. Well long story short she went to the back and called the police and told them to make me leave because I didn’t want the car she offered me. WOW. I wrote a letter and complained ( 3 pages of detailed information ). I received an apology from the location Manager on November 18, 2010, saying she talked to the employees and was sorry. The 20 something of November 2010 there was a request to have me on the DNR. I was DNR on February 7, 2011 for the incident, claiming I made unwarrented comments and threats toward a Hertz employee. I wrote an appeal letter February 19, 2011. the DNR was overturned March 1, 2011. I was fine after that, renting on a monthly basis. Well now comes April of 2012, I needed a truck and called the Ontario Airport to see if they had one. Sam a manager said he would try and locate one. He placed my name on the board stating a Platinum customer Sergio Rodriguez needed a truck. Well Cindy seen the board and flipped, questioning why I was able to rent again and that I should not be able to. So the location manager Gretchen called the DNR and had me readded to the list. At this time I had 3 rentals out. One I was driving, my secretary the other, and the wife the other. I have fought and fought for Hertz to realize I was not in the wrong for the incident. I provided document after document to prove my position. I have gotten nowhere! I tried dealing with the regional manager, nothing! Paul Sheldon at the main office over operations, nothing! My word against their local manager, but mine with supporting evidence. This lady Cindy has some kind of Vendetta against me and I do not know why. But Hertz is being completely unfair towards me. Not sure what else to do. I do not like having me name Tarnished by lies. I am a great person, I volunteer with severl non profit organizations, ex military and a mentor to many. I just want Hertz to do the right thing.
Tags: Auto & Truck Rental
Address: Hertz Internet United States of America