I saw an ad while on my facebook page stating that shopper’s drug mart had an overstock of products and were giving away free samples. All you had to do was pay for the shipping and handleing which amounted to $5.99. Since I regularly shop at shopper’s drug mart I decided to take advantage of this offer and assumed it was on behalf of shopper’s drug mart and not a third party company. When I filled out the information to send my free trial there was nowhere on Hydrolux’s home page that stated that if you did not call them back, which by the way there was no telephone number for this company either on their home page, within 14 days of paying for the shipping and handeling for this product that I would be charged full price on a monthly basis for thisproduct. It was only when I looked at my email messages in my junk folder that I discovered a message from customer support from the company Hydrolux that I was being charged full price for the product. The email message from them is dated 15 days after I had paid the shipping and handleing charge for this so-called free trial and since it was one day afterwards, I could not cancel the payment . There was however a telephone number in the email for the company so right away I called to cancel the payment. The woman whom I spoke to gave me her name as Angel Cruze and was no help at all, but continued to state that because I had not contacted the company within the 14 days I could not cancel the monthly subscription that apparently came with this free offer and as I’ve stated before, nowhere on their website does it state that you need to cancel within 14 days in order to not be charged for a monthly membership. Since there was no telephone number on their site as well, how is anyone suppose to contact this company within the 14 days to cancel a monthly membership in order to not get charged full price for a product that was said to be a free trial?
CA skin hydrolux