I bought a USB TEAC CD-RW from International Electronics, in the morning, on Oct. 11th as a birthday present. When we opened the box, the cd software was broken, I returned that same day, in the afternoon, and asked for a new cd-rw. nThey told me it was there last in stock but what they were going to do was order the software. The software was going to take 24-48 hours. I told the owner I was concerned that if the software was broken that the cd-rw may be damaged, the ownwer whose name is Micheal says don’t worry we will take care of you if that is the case. Four days later, no software. nI had to call them and they in turn said they were going to call the company again. I called the company and received the software in 3 days. Finally, we installed the software and the cd-rw could not be picked up by the computer. nI called the company and they told me that the cd-rw was defective and needed to be returned. I called Micheal and he said that they would order a new one and it would take 2 days. A week passed and I was fed up. nI called and the owner couldn’t be found and his employees didn’t have a number to get in touch with him. I left messages to relay my message of wanting a refund because i was not happy with the quality or service. Finally, on Oct.5, I spoke with Micheal over the phone and he said the product was in and that he wouldn’t give me a refund. I said I was going in to see it. I arrived, the owner was gone, and the product was not the same cd-rw that I had purchased. nI left very upset. What I tried to do was get someone a special present and it has turned into a present form hell. Now I have a defective product and it seems like there is nothing I could do.
433 Lincoln Road Miami Beach, Florida U.S.A.