Keith Benson, Owner Millington Tennessee

Complaint: Prior to relocating from Texas, a garage which had done work on my 92 Chevy Sportvan advised me to have the Pittman and Idler arms replaced. They indicated a price of about $190 for the job. I chose to postpone the repair until resettling in the Millington area. A month or so ago, I stopped at Auto Center to ask whether they could do the job. The owner, Keith Benson, said they could, and his mechanic, Johnny, overhearing the conversation, indicated two hours of shop time. Benson told me that the repair would be about $140-$150. I assumed the parts would be extra, so was in anticipation of a repair bill around $200, and made an appointment for Monday of the next week to bring the van in for the repair. When I took it in, the owner’s wife was at the desk and told me she didn’t think they could finish the job that same day. I called late in the afternoon and Johnny, the mechanic, answered the phone, indicating he was just starting on the Pittman arm removal, and had answered the phone because he was the only person in the shop. Later that day, the woman called to tell me the van would be ready the next morning, and I told her it was important because I had to make a business trip to another city that day. She also quoted a ballpark figure in excess of three hundred dollars, because the mechanic was “having trouble”” with the removal of the Pittman arm. I said I felt that was too high

Tags: Auto Repair Service

Address: and that they should just put the parts together again and I’d pick up the vehicle. It was too late

Website: she presented me with a bill for $375.74. I had researched the parts online from two separate suppliers and found the total retail cost to be about $56 from both suppliers. The invoice I was presented indicated a parts cost of $118.93 and she then told me their shop charges were $75 per hour and indicated three hours on the invoice. Nowhere in the shop did I see posted shop charges. Her husband

Phone: however

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