Complaint: I had an appointment to get my 2001 Dodge Caravan aligned at the Ken Towerys 4050 Cane Run Rd. store Friday, 10/19/2012 at 10:30. The shop mechanic said it would take around 30-45 minutes to complete. I went to grab some lunch when I received a phone call from the front desk technician indicating that my tie-rod was bad and it needed to be replaced before an alignment could be performed. He said it would cost about $180.00 to complete the job including the alignment. I was a bit puzzled because I just had replaced the struts and did not see any damaged or defective tie-rods. I decided not to have the work performed and picked up the Van. I took the Van home and pulled the front wheels off and inspected both tie rods only to find that both were in good shape. I took the Van to the 710 E Lewis and Clark Pkwy (Clarksville) store with no mention of the tie-rods. They completed the job without any mention and my Van was driving like new. I feel that the Cane Run store was trying to rip me off and I dont appreciate their dishonesty. Ive always trusted Ken Towerys but this has been a real let-down. How many other customers have been ripped off by this store in the past?
Tags: Auto Tire shops
Address: 4050 Cane Run Road Louisville, Kentucky United States of America