Complaint: The manager at this location is very rude and condescending! My 71 year old mother had her radiator replaced there 6 months ago. It is supposed to be under warranty. She had some other problems with her car that were possibly caused by the radiator and went to them to see about having it replaced. They’ve done nothing but give her the run around and put her off and keep telling her to come back. I guess her time is not as valuable as theirs! She keeps trying to get a hold of the manager and he is conveniently never available when she calls, so she went up there to wait and talk to him in person and he called the cops and said she wouldn’t leave!!! All she wants is to be treated fairly and have the radiator thoroughly checked out as it should be. They were the ones who installed it. If its defective or they did something incorrectly, they should fix it, period. And the manager lied to her about some radiator people he was going to have come out and look at it. She called the #, and they only sell the parts, they don’t come out. Lied to her face to get her out of there. Shes 71 and on ssi and cannot afford future problems caused by something that could be prevented now! They obviously care more about money and not about customer service or safety. And the LEAST they could do is be honest and not keep putting her off and telling her to come back like she has days and hours to just sit there. This IS NOT how you treat customers or people in general. They should be ashamed of themselves. We WILL be filing with the BBB.
Tags: Auto Repair Service
Address: 616 boyd rd azle, Texas United States of America