Leif Johnson Ford Austin Texas

Complaint: This is far and away the worst car buying experience of my life. I can hardly put into words how disappointed I am with Leif Johnson, but I’ll do my best for the sake of future prospective customers. I’m going to lay out the facts, so you can see how this isn’t an isolated incident, but rather a systemic problem that permeates their entire organization. 1. I purchased a used car from Leif Johnson in August of 2012. 2. The car was dirty when we test drove it, but I wasn’t concerned because the salesman promised it would be given a complete detail upon purchase. The car had low miles (~36,000 miles) and met all the requirements we had (or so we thought). 3. When I arrived to pick up the car after buying it, it looked like it had been run through a machine car wash (the outside was clean) but the inside was still filthy. I communicated my frustration and disappointment to the salesman, and he assured me that they would do a better job. I told them I would wait, and that I just wanted it done right. He assured me it would be. 4. I picked up the car an hour later, and it was still dirty on the inside. The salesman admitted that the job was poorly done. Having sensed my frustration, he offered to have me come back in a few days and get a better detail when they had more time to do a thorough job. I wasn’t excited at the prospect of wasting time and gas going back to the dealership, but I thought it would be worth it to have it done right. 5. As I was about to leave the dealership, I noticed that the car had an empty tank of gas. I was shocked they didn’t take the time to fill it up. Every car I’ve ever purchased from a dealer came with a full tank of gas. I conferred with friends, and they all agreed this was strange. After another disappointed exchange with the salesman, I was able to convince him that it’s a common courtesy to fill up a car with gas when making a purchase. He reluctantly agreed, and gassed it up for me. 6. Before I left the dealership, I told the salesman that we needed the second set of keys. He lied to me, and said they were at one of their other dealerships, and that he would have them sent over the next day. 7. I brought the car back a few days later to have it re-detailed, and to pick up the second set of keys. The detail was FINALLY done to my satisfaction, but the second set of keys were nowhere to be found. I told him I wasn’t comfortable with his reason, but he re-assured me that the keys would arrive, and that he would take care of us. 8. A week later the keys never arrived. I tried contacting our salesman, and he did not return our call. My wife also tried contacting him, and he didn’t return her call either. Finally, I sent him a text, and he made an excuse about not getting back to us, and said he would take care of it. A few weeks later, we still had no second set of keys, that we were promised. 9. I left a 1-star review on Yelp.com indicating my disappointment with my experience. Within a day of leaving that review, the staff at Leif Johnson was “scrambling”” to make the situation better. I told them it was too late for that

Tags: Auto Dealers

Address: but if they could get my second set of keys

Website: they reached out to me and resolved the situation within 1 week. It was a disappointment that it required a poor review to provide a minimum level of service

Phone: and offer a proper apology

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Yes it is. Based on the user review published on BewareofScammers.com, it is strongly advised to avoid Leif Johnson Ford Austin Texas in any dealing and transaction.
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Leif Johnson Ford Austin Texas is rated 1 out of 5 based on the reviews submitted by our users and is marked as POOR.
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