Complaint: Employee Dale the assistant store manager promised to do a job and quaranteed he had the proper equipment and knowledge to complete the work in a timley and professional manner. Neither were true, didn’t have the proper tools or employess that could do the job. Told him to stop what he was doing after employee wanted to go home and get a tool that might work. Took the vehicle off the rack and I paid for the materials and Dale was extremely mad when I checked out. Later that day after I was out of the vehicle I noticed 6 dents in the side of the vehicle that he was working on 3 from a backhand leaving knuckle dents and 3 from hammer slamming with a fist leaving additional dents. I reported it to their claims dept. and they talked to Dale and of course he denied it. Who would have guessed that not admitting to taking out rage and vandalizing a customers vehicles. Will never do business wioth Les Schwab again their liars and thiefs as far as I’m concerned and make up stuff along the way to mcover their butts. I had the repairs done by a paintless dent removal company for $180.00 had a bid for $800.00 for conventional dent removal and painting. But it didn’t make any difference to Les Schwab. This is the 1st time I every posted and complaints for any company but the irritated me so much I had to make a statement. There’s pleant of companies that compete with Les Schwab so maybe next time consider giving them the business. By the way Dale you know your a liar and so do I keep it up it will catch up to you someday.
Tags: Auto Tire shops
Address: 101 W 2nd Ave Spokane , Washington USA