Complaint: My husband and I decided to buy a semi and went to Pacific Junction, Iowa to purchase the truck after speaking with their sales people several times. They made everything sound just wonderful. When we got there they had two trucks for us to chose from, both volvo 780’s. Both were pretty nice in appearance but that is pretty much it. On the truck we chose we noticed one of the steer tires had a chunk taken out of it so they replaced the front two tires. We took the truck and had it dino’d. It passed that test and we took the truck home. We didn’t have the truck home maybe two weeks and the air conditioner went out. We replaced that. Then the truck started missing so we had the overhead ran. (didn’t do a bit of good) Took the truck to a volvo dealer and they said one of the injectors was bad. (replaced that) Not to mention all the fuel filters we have replaced due to all the garbage in the fuel tanks. We also had to replace the alternator. Finally had enough and called Lone Mountain to which all they say is we don’t finance repairs. As the other person stated they are very rude and hateful, after the sell. Thank God for the what warranty we did have. Anyway the last straw with Lone mountain happened this past week. We just had our truck towed from the interstate in Ohio. The clutch went out and the air charger went out. Our truck is only a 2007 and should not have all these issues. It is apparent that Lone Mountain DOES NOT check these trucks thoroughly before they put them out for sale. There is NO service after the sell with this company. We have been out over $10,000.00 in repairs since April of this year and have the receipts to prove it.They had the audacity to send us a free coffee cup and sales cards after we called them for help, they wanted us to recommend their company. I will never recommend Lone Mountain to anyone, because I DO NOT want them to go through the hardships my husband and I have gone through since we purchased this truck in April of this year. The OWNER of Lone Mountain should make a call to the drivers who purchase these trucks and see just how happy they are with their truck they have purchased from him. I’m sure there are many unsatisfied Lone Mountain truck owners out there besides us.
Tags: Truck Dealers
Address: 57575 190th Street Pacific Junction, Iowa United States of America