Complaint: My name is Joseph M. Ciavarelli. On September 16, 2011 I purchased a tire at Lube Depot and Repair, LLC in Smyrna , Delaware. I thought that I would give my business to a local company instead of going to one of the big chain stores. When I went in I asked the attendant for the cheapest tire rated for my 2000 Chrysler Voyager. Trusting that is what I would get I didnt second guess it when I picked up my vehicle. The other day, I believe it was November 29th I pulled in to the driveway and happened to look at the tire. It didnt look right, the outsides of the tire are completely bald and the center is bubbled. I wasnt able to bring the vehicle in until Saturday, December 6th. Explaining the situation to the person at the counter how long its been since I purchase the tire and approximately the amount of miles (5000)that were put on the tire. I also said to him that I cant find the paperwork on it for the warranty. He printed out the paperwork for the tire, but said there wasnt anything that he could do for me until Tuesday when the individual who sold me the tire was here. I told him that thing isnt safe can you or someone go look at it. He had a technician go out and look at the tire, he came back in and said that the tire was a Trailer tire. I asked him What do you mean a trailer tire? Nobody told me it was a trailer tire. I asked for the cheapest tire for my vehicle not one that is NOT supposed to be on there. The gentleman at the counter looked at me and said How do I know that. I said cause Im telling you so. I then asked if they would replace the tire with a proper tire, again I was told I cant help you until Tuesday when the guy who sold it to you is here.At this point I will admit I got mad.I said that tire isnt safe, I looked at the tech who went out and checked the tire out and asked him if he would drive on that tireand he just shrugged his shoulders and put up his hands. Understandably he didnt want to say anything that would affect his job. Very frustrated I went to leave and noticed a card on the counter for the partial owner. I picked it up and figured I would call him and bring it to his attention, and for some reason I asked the individual if this was him. He said yes it is. I again asked if he was ok with me leaving his establishment with an unsafe product. Again he said I cant do anything for you. I explained to the owner that if that tire had blown out it could have killed me and or my family. Finally he said he would call the Dover shop to see if there was a tire that it could be replaced with. After waiting at least 20 mins outside with my 5 yr old daughter, I went back and asked what was going to happen. He told me that he spoke to the individual that sold me the tire and he said he told you it was a trailer tire, I in response told him that his Tech was full of it. That was never discussed and I am a fairly intelligent individual and would have questioned it. He offered me a used tire, I told him No thats not going to work. Your company was supposed to give me a tire rated for my vehicle thats what I want. He offered to put the spare on the vehicle free of charge until something could be worked out. They changed the tire and I left for the day. I went back on Monday December 4th around 1:00 and both the partial owner and the owner were there. I re-explained my position to the owner, and he pretty much told me that he didnt believe me that I didnt ask for the trailer tire. I said why would I put a tire thats not supposed to be on my vehicle on it? He said I dont know I have seen worse. I said Im sure you have but I didnt ask for an unsafe tire to be put on my car. I asked for my money back because your company put an unsafe tire on my care and was told noI asked for the tire to be replaced and was told it would cost me an additional 30 dollars because thats how much a tire rated for my vehicle was. I told him no you could have killed me and my family by allowing that tire to even be put on my vehicleI want it for free, for the fact that I could have been killed, and was told no. The offer that I gave you was final. Some background informationthe three other tires that I have on my vehicle are properly rated for it..and at each store that I purchased them I asked for the cheapest tire, and at each store I got a tire that was properly rated. Im asking for your help in this situation, how many people has this establishment defrauded by putting the incorrect equipment on vehicles, unsafe equipment that could possibly kill the people in that vehicle. They think that I am just trying to get something from them for nothing. At this point I am going to replace the tire obviously but I would like my money back from them so that I dont have to pay for it twice. Hopefully the information that I have given you and the attachments provided will be enough for you to look in to this matter.
Tags: Auto Repair Service
Address: 205 West Glenwood Ave Clayton, Delaware United States of America