Complaint: In December 2012 I spent a whole week looking for a new car for my mother. Her credit was not that great ( a 590) and she had a little bit of money down… around 1,000. I knew an old buddy that worked at McCombs Ford West who was able to help my brother get a car with not so great credit. SMALL DETAILS TO REMEMBER: My mother has been at her full time job for 11 years. During the search she had a week off due to surgery so she was on short term disability but still getting paid a percentage. We went to McCombs Ford West to meet up with the sales men who showed us a nice older Honda in great condition right in her price range. We decided to apply for the vehicle and disclosed to the sales men all the detail. He mentioned it may be hard to get her approved due to the fact she is not getting paid 100% right now, but that he would try anyways. After about an hour of back and forth he came back and let us know that she was APPROVED!! BUT she had to come up with another thousand dollars. So we scrambled, but I did not want my mother riding the bus. We came up with the money and off she drove. Accepting the horrible interest rate and the higher price of the car, knowing her credit wasnt great. FAST FOWARD TO Jan 22, 2013: My mother got a call last week. The loan was not approved, she had been driving a car she thought was her and never was. She got insurance on a car that wasn’t hers. The finance manager said: You have to come in and re apply because your loan never got approved but it should be no big deal. So she re applies: They called my mother to tell her she was NOT APPROVED for the loan and the only way she would get approved is if she brings another $1,000 dollars to total $3,000! Even though she has a contract in her hand stating the car was hers upon regular payments of ex amount at ex amount of interest the dealer wants more money because THEY FAILED TO GET APPROVAL! They say they want to make it right but DON’T. This is an instance where they should have just bit the bullet on their mistake, lowered the price of the car and ate the money they lost for their incompetent sales men. They are the ones who advised my mother to put her regular income on her original application, then called her a liar when they couldn’t verify because she was on short term disability. YOUR FINANCING BANK CAUGHT YOU TRYING TO PULL A FAST ONE, IT SHOULDN’T BE YOUR CUSTOMERS FAULT!!
Tags: Auto Dealers
Address: 7111 NW Lopp 410 San Antonio, Texas United States of America