Complaint: In August my husband and I purchased a vehicle from Paul Blanco, we were given a clean CarFax report upon our request. In December we went to get our vehicle appraised, at our local Sacramento CarMax for a possible trade in because we wanted to downsize, that is when we were notified that the vehicle had been in a car accident. We though it must have been a mistake as we had asked for a CarFax when we initially purchased the SUV which showed the report was clean. After expressing our concerns to CarMax they assured us the information was correct, and provided us with documentation on the car accident, that caused frame damage RISKING the STRUCTURE of the vehicle. Upon receiving this information my husband and I went directly to Paul Blanco to express our concerns about the safety of the vehicle as well as the great decrease in value, due to the damage on the vehicle. Paul Blanco offered to help us get into another vehicle after expressing our concerns, although we wanted to assure that the new vehicle would not have any structural damage. We asked why we were not told that the vehicle had structural damage and they replied that they did not know at the time, we were told that the majority of their vehicles have some type of damage but the 2012 Mazda they were offering us was one of few that had no issues. We then began to process our loan information, that is when I asked about how the trade in would work, and I was told that they would not be trading the Mitsubishi in, I then proceeded to ask why not? I was then told to call Capital One Auto Loans, and advise them I can no longer pay for the vehicle and tell them where they can pick it up. My husband and I were in much disbelief, I then asked if he was suggesting that we get repossessed? He then replied, yes dont worry you will have the new car and wait a couple years it will fall off your credit, or you can file bankruptcy. We were in total shock and told him NO THANK YOU and WALKED OUT! I feel we were victims of fraud by Paul Blanco dealership, we were misled to think we were receiving a reliable, and safe vehicle. For them to suggest a repossession in order to get us out of the vehicle with structural damage but only to put us in an even greater problem like a repossession, or potentially bankruptcy, is insulting and offensive. Please think twice before purchasing a vehicle from them!
Tags: Auto Dealers
Address: 2200 Fulton Ave Sacramento, California United States of America