Complaint: College boys hard at work here duping consumers into buying a product based on a rebate offer that they will never get. Here’s why. The submission guidelines (in the very fine print) require BOTH the sales reciept AND the foil seal from the mouth opening of the jug! Yep. The think you have to poke a hole in or tear off and discard when you open and use the product! Is this a clever scam to get out of honoring rebates, or just pure incompetence of someone who just doesn’t know any better? Either way, it is a problem that needs to be corrected. My situation. I bought this product based soley on the $7 rebate offer, otherwise I would have bought the generic which is essentially the same product. I set aside the register reciept, and peeled the rebate submission form from the jug, which I placed together on my desk for safe keeping until I could sit down and prepare it and mail it off. Meanwhile, I needed to top off my antifreeze, right? After all, that is why I bought the product….I needed to use it. I open the cap, poke a hole in the foil seal and tear it off, and discard it. 3 days later (today) I sit down to do the rebate submission and find out I need that tiny foil seal to send in. That’s nice. It went in the trash 3 days ago, and is gone. So, in recap, Prestone conned me into buying their product based on a false rebate promise. False I say, because it is unrealistic. A person shouldn’t be required to read every word of fine print on a tiny rebate sticker right when they purchase, and before they use a product. It’s not so much the money here, but the principle. With that said, I will boycott all Prestone / Fram / Honeywell products until this is made right. Just principle. Prestone is owned by Fram, and Fram is a division of Honeywell Consumer Products Group. I’ll be posting a notice at my place of business warning consumers of this fraud. To make it worse, there is no physical mailing address info available for Prestone / Fram / or Honeywell , and no email address. Therefore you can’t put anything in writing to them at all, and you must endure endless circles and menus when you call in, only to get voicemail with no return call, or a low level call center operator who really doesn’t know how to direct your call. I’m done with Prestone Products, Fram Products, and any product that comes from Honeywell Consumer Products Group until this is made right. Even if it is made right, I have lost my confidence as a consumer in this group of companies as a whole, and will be hesitant to buy them in the future. I interact with about 25-30 customers a day, and every single one of them will be informed of this SCAM.
Tags: Auto Parts
Address: Nationwide United States of America