Complaint: I purchased my vehicle from Sands in July and before taking delivery of the vehicle I pointed out 2 large scratches across the hood and a clear door ding strip that was damaged that needed to be replaced. They agreed to take care of the Paint issues and the door edge guard for me no problem and let me know to bring it back buy and they would repair it. A few days later I called and set up an appointment to have the vehicle dropped off for repair and was told I would have it back by the end of the day. It took 2 days to receive the vehicle back when I was told it would be done the same day which was irritating but ok. I picked it up at night and drove it home. It was then parked in my garage for almost a week before I took it out for a drive and it was really dirty from dealer still ( dusty ) so I took it and got it washed. After it was clean I couldn’t believe my eyes! There were buffing marks and swirls on every inch of the car. It looked so bad even my friends were making fun of how terrible my new Camaro looked. I spent 40k on this car mind you. So I was upset and called the service department back and explained it and they had me bring it back in. I was told they could tell how bad it looked and because I picked it up at night it was probably hard to see the scratches and buff marks and it would be fixed. I was then told they needed it for 1 whole day and I could get it the next day. They had it for 2 full days instead so I came to get it the 3rd day. Upon picking it up I noticed the damage was no different. Also there were now deep scratches on the lower passenger side door / and side skirt. Also they damaged all my aftermarket vinyl I paid to have installed by buffing over it, which severely discolored it. They didn’t even replace the door edge guard and even ruined another section of it with the buffer. Also I had asked for a seal on top of the car to be replaced because it blows off in the car wash and this was my 3rd attempt to have that fixed as well. They did not fix it either. When I went to pick the car up as I said, I didn’t even take it back it was so bad. I left it with them and was told I would be called back soon that day to go over what they can do. Two days later I call them due to no reply and am told they are still figuring it out. So after not being with a car for a while I said I needed to pick it up until they reached a decision. I picked it up and 2 days later still no call. So yesterday I went in to Sands to talk in person and the GM wouldn’t come out and talk to me because he said it wasn’t a sales issue and he made his employee deal with me. She then told me that I needed to wait 2 weeks for my paint to be ready for another wax from a new company….. I have never heard of paint needing to rest for 2 weeks? I understand a few days but not weeks. The newest news was that they are going to try to buff it again and then if that doesn’t work they are going to try to go through GM to get them to fix or pay for it under warranty. I questioned them about the warranty and why would GM cover the scratches and was told why does it matter if itu2019s paid for…… To me it sounds like they are going to try and stick GM with their mistake and try to say it was a issue from the factory…. Talk about unethical. I’m irritated with the entire process and I paid a lot of money for a vehicle that I canu2019t even be proud of and I have to look at every day with a ruined paint job.
Tags: Auto Dealers
Address: 16991 W Waddell Rd Surprise, Arizona USA