Sears Auto Center Glen Allen Virginia

Complaint: On September 22, 2014 I went to Sears Auto Center in Glen Allen, VA (store 7511) for the FIRST time (also the LAST) just to get an oil change. A week and a half later my car started experiencing some issues so I took it to my dealership to be checked out, that is when they discovered my radiator cap was off and I was told that whomever dealt with it last either didn’t put it back on or didn’t secure it. I knew exactly whom that last entity was, Sears. I went back to Sears immediately after leaving my dealership and spoke with the manager Mac about the situation who Immediately apologized for the inconvenience. I also showed him the paperwork stating that due to the loss of coolant and it causing my engine to overheat that there may be engine damage. He said that they DO check the radiator fluids as a “courtesy service”” and that he would make it right by reimbursing me what I had paid my dealership and that he would speak with the mechanic to make sure that nothing like this happened again and that he hoped I would consider coming back to them. He even typed up a service ticket stating that the radiator cap was left off by them. A week later I was experiencing similar issues and decided to take it back to my dealership

Tags: Auto Mechanics

Address: I didn’t trust Sears to handle anything

Website: he did not ask questions

Phone: they then let me know that my water pump was busted and there was indeed engine damage. I paid my $200 deductible to have my warranty cover the water pump but the engine damage was Sears’ liability to have to cover. I called Sears and again spoke with Mac who informed me that due to the extent of the repairs he had to file a claim with the insurance company Sedgwick to cover the repair costs and that they would also reimburse me my deductible. For weeks I dealt with an incompetent insurance company that did nothing to rectify the situation. They ultimately denied the claim DESPITE the fact that Mac/Sears took responsibility in the beginning KNOWING they had something to do with it. So I couldn’t understand how the insurance company could deny a claim if the client admitted responsibility. I spoke with Mac in reference to the decision and they tried to pass the blame by saying my dealership did not run proper tests and now it is their fault. Unfortunately for Sears I have documentation from Mac stating they left off the radiator cap

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