Sgt. Clutch Discount Transissions Converse Texas

Complaint: I first contacted Sgt. Clutch on April 6 , 2012 . Over the phone with Joe , the owner , he quoted me an estimate of $895 for an overhaul for my slipping transmission . He said I would get my car back as soon as 4/11 -4/12 . They sent their tow service to pick up my car on 4/7 . I get a phone call first thing Monday : 4/9 , asking me for my birthdate , as to authorize the start of the repair . At this point , I was confused as to why anyone would need any permission , since they already have my car . Once again I was reassured that my car would be back as they quoted me previously . I called Wednesday: 4/11 as to see if my car was done , but at this point , I was told that they had just started the work . By Thursday morning , I get another call from them , saying that the trans was shot to hell , and that their original quote was now going to be a total of $1,495 . At this point , I asked them to hold off till I got back in touch . I was told that I needed a new torque converter , that would cost $225 , along with a mutlitude of other parts . I went researching prices for a torquue converter locally here in town . I got quotes ranging from $130-$150 and core charges from 4 local businesses . I called back to Sgt.’s , asking them” if I had bought and brought them a new one for the repairs

Tags: Auto Repair Service

Address: would they install the one I brought them ? “”

Website: I went to the shop and signed a contract to commence repairs . All they told me then was “” We’ll call you as soon as the repairs were complete

Phone: their response was a firm NO . They would only use their parts . Then I asked them why their price of $225 was so high

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