Complaint: We purchased a used vehicle from this dealership. It was advertised on their website as (and the salesman affirmed by phone) having air conditioning, third row seating, and a black interior. The salesman adamantly insisted it had never been in an accident, and a CarFax report was not discussed or provided. The salesman said it had been thoroughly inspected for safety and functionality by the service department. He explained that the dealership provides a 90-day warranty on all purchases (even when not specified in contract); the salesman said due to our remote location, any work would be contracted at a local dealership. The contract also included a payment of $100 to be sent to us upon receipt of our trade-in vehicle, which was being delivered to them the following week. Description of the issues – Multiple instances of fraud, misrepresentation, refusal to honor warranty, etc.: – Vehicle has no functional air conditioning, no third row seat, and a blue interior while we grudgingly accepted the loss of the last two factors to purchase the year and model vehicle we were seeking, we were not aware that there was no air conditioning when we made the deal.- Also, after extended driving revealed that the vehicle would overheat and leaked coolant, it was determined that the water pump needs to be replaced. – CarFax documents that vehicle has been in an accident. (Found out after the fact)- We were called two days after sale, required to drive back to have safety inspection done so we had been sent home in a potentially dangerous, un-inspected vehicle (which they had assured us HAD been inspected). – Dealership refuses to repair air conditioning, and now also the failed water pump. They will not even take or return our phone calls and refuse to honor what they called a standard warranty. – No $100 payment sent (refused). – Title paperwork was not released for over three weeks, allowing temporary permit to expire yet was sent off prior to the safety inspection having been done. Title paperwork was completed with flagrant errors (erroneous listing of a lienholder), causing an additional week of delay before registration. Their conduct has cost us a great deal of time off work, driving back and forth from Biloxi, MS to Daphne, AL (including gas, and wear and tear on the vehicle), and time stuck waiting at the dealership (including meals, entertaining children, etc.). We are still awaiting the money owed, and driving a vehicle which was not the one represented to us.
Tags: Auto Dealers
Address: 1302 US Hwy 98 Daphne, Alabama United States of America