Complaint: First off, Toyota of Butte knowingly sold my a 2002 Toyota RAV in 2007 that had an active TSB bulletin to repair a mass ECM failure that destroys the automatic transmission. I was without my RAV from 2009-2010 when the ECM totally demolished my transmission and only after almost being hit and put in harms way. Finally in 2010 when Toyota extended the mileage cap off on this TSB repair my car was serviced by Toyota of Butte and the transmission and ECM were supposed to be replaced with brand new parts. Also note, when my car was at their service department in 2010 they service manager at that time was soon afterwards arrested for embezzlement. Hmmmmm????? The car did drive satisfactorly after it’s return in 2010 but not even 2 years later it started to experience similiar symptoms again and was now randomly stalling while driving (another scary safety hazard while pulling out into traffic or traveling on the highway). After saving enough money to have Toyota of Butte diagnosis my car again, I took it over to Butte from Helena MT for a scheduled appointment on June 12, 2013. Alas, I never heard from anyone for days. I finally emailed the service manager, Guy Perkins, for an update on June 14. He finally answered me on June 15 with a long, convoluted guess at what might be wrong. After only 3 hours of diagnosis he wanted to replace some parts to the tune of $500 with no guarantee of fixing the problem. I just advised him to continue his diagnosis for another 3 hours to try and pinpoint the exact problem as my funds were limited and I didn’t find it wise to just start replacing parts and hope that it would fix things. When I started to question whether or not a new ECM was really put in my car in 2010 is when Rob Dollar and Guy Perkins started to act suspiciously. They had my car another week with no word from anyone again. I emailed the GM, Rob Dollar, with no resolve. Finally I get an answer from Guy Perkins telling me that he had a technician out all week. As that is my problem?? As I am without my transportation, am a single working parent and having to pay to borrow a car!! Finally Guy responds on June 24 wanting to replace the ECM, or the 6 relays and the fuse block….again with no guarantee and to the tune of over $1500. I told him that I was not going to be throwing money at replacing things that he was guessing might be the problem and told him I would be there on Friday to pick up my car. He instructed me that I need to bring a check since I don’t have a credit card and that someone would be here after hours. I arrived at Toyota of Butte on June 28, 2013 5:50 pm with two friends to pick up my car. When I announced who I was and that I was here to pick up my car, Guy Perkins asked are you paying with cash, check or credit card. I said check and put my check on the counter. Without even looking at it and with apparent attitude, he states u201cwe donu2019t accept out of town checksu201d. I reminded him that he told me to bring a check and that I wanted to see this in writing. He kept saying u201cthatu2019s our policyu201d. He said that I was not getting my car with a check, that I needed to go get a credit card from someone or drive back to Helena and get cash. He of course could not show me this policy in writing and in fact I showed him the payments accepted off the cashieru2019s window that states: we accept Visa, Discover, Cash, Mastercard, Checks and Debit Cards. He still refused to release my car (carnapper)! Knowing that he was lying and being difficult because I complained to his GM and questioned what Toyota was covering up with my car, I decided to take my spare key and drive my car out of the bay after making sure that he had my check, which has been cashed by the way. Guy tried to stop me and in fact attempted to barricade my car in the bay. I have never in my life been treated with such disrespect nor have I encountered the unprofessionalism, untruthfulness, unacceptable lack of customer service and satisfaction as I have from Toyota of Butte, Rob Dollar and Guy Perkins.So the end of the story, I’ve been abused, scammed, lied to, taken advantage of, had by car kidnapped and totally ripped off by Toyota of Butte and the pathetic employees that call themselves the best at Customer Satisfaction in the Country, only to still have a car that doesn’t run properly and is an extreme safety hazard with no money left to fix it! Thanks Toyota – never again will I buy a Toyota or take my vehicle to a Toyota Service Shop!!!
Tags: Auto Repair Service
Address: 5103 Harrison Ave Butte, Montana USA