Complaint: May 10, 2011, I brought my 2007 Toyota Yaris in for annual state inspection at Toyota of Nashua.When it got inspected, I was told that I needed 4 new tires in order to pass inspection. The Toyota service representative behind the counter (Mr. George Maxcy) showed me several different options I had for tires for my car. One set of tires by GOODYEAR looked good, although it cost more than the other tires he showed to me. But, I was told there was an $80.00 rebate that Goodyear was paying back on these tires so, I’d be getting $80.00 back eventually. So I purchased the Good year tires and Mr. Maxcy submitted the rebate paperwork to Goodyear for me so that I wouldn’t have to do it.A few months went by and now, it’s July so I called Toyota to ask about my rebate because, I had not yet received my $800 rebate check. I was told by the Toyota representative who answered the phone that they couldn’t help me and that this issue was between Goodyear and myself.So, I contacted Goodyear to inquire about my rebate. I found that there was no record of my rebate having been submitted by Toyota so, although Toyota told me that they submitted my rebate for me, they actually did not.So I faxxed my paperwork to Goodyear so that they could process my rebate paperwork. I was later called back by a Goodyear representative named DANIELLE and told that the tires I bought didn’t qualify for the rebate. I explained that Toyota sold me these tires and told me they DID qualify for a rebate. And – as I expected – I was told that this issue was between me and Toyota to resolve.So, I contacted Toyota again and explained what happened and told them that they owed me $80.00. I really didn’t care who paid me the $80.00 but since Toyota sold me a more expensive set of tires and used a bogus rebate to get me to purchase those tires, I felt that Toyota owed me the money.Needless to say, Toyota blew me off and did not refund me the $80.00 they owed me.Too bad for Toyota of Nashua.I’d purchased 4 vehicles from this dealership over the last 5 years and I used to get all of my auto service done at this dealership. I will not be doing any future business with this dealership.Toyota of Nashua lost a lot more than the $80.00 that they owed to me.
Tags: Auto Inspection
Address: 10 Marmon Drive Nashua, New Hampshire United States of America