I received a defective Panasonic External CD-RW Drive from Ubid.com. They specifically state that you can only use their email form to obtain an RMA# to return merchandise. nI emailed them on 16, 19, 22 October 2001 and received no response. I called their customer service number on 10/22/01 and was on hold for one hour. nThe customer service representative told me I would have to contact Panasonic Corp. to return the item. nI called Panasonic and they stated that I should have been given an RMA# by Ubid.com, and someone from Panasonic would call me in the next couple of days. nAs of 10/26/01 I have not received a phone call.
1 Lauhoff Center Danville, Illinois U.S.A.