Complaint: I am VERY disappointed with WOWCUBA (service and prices). I requested over the Internet a car reservation at Holguin airport. Ive received no confirmation e-mail from them for 3 days, so I decided to email them to cancel my request. As I was in the plane on my way to Cuba, my card was processed and charged. Arriving in Cuba, it was by luck that I came upon the rental agency who told me they had a contract under my name! I couldn’t believe it! Of course, the price was almost 100$ more with WOWCUBA than simply renting with the agency there. We called WOWCUBA and their service over the phone was rude, aggressive and very unprofessional. They mentioned that there was a 250$ cancellation fee (out of 400$!) if I decided to cancel. Overall, it was bad, poor organization from their part. I strongly recommend travellers to simply get there and handle rentals from the airport.
Tags: Auto Rentals
Address: Internet United States of America