Complaint: I have been a dedicated ZipCar customer for more than three years and my account was terminated by Zipcar after paying a bill for an outstanding ticket. For some reason ZipCar only uses email to communicate with their customers, even though a phone call is a better option. I never received an email that someone claims to have have sent me regarding this, I paid the ticket and then was told that my accoutn was suspended. After numerous unreturned phone calls to the NY office, and non answers from the call center in Boston, I decided to visit the local office in New York City. I was told they would review the account and let me know. After not receiving a response, I emailed again, and received a response from the call center that they had informed me via email. They forwarded me an email that was supposedly sent three days prior. I never received that email notifying me that my account had been cancelled from Brian Dombrowsky. I have 65 rental from zip and spent lots of money and he said I was suspended because I had been late. To which I responded that I had paid a late fee for two occasions and the others were related to NYC traffic. I I reminded him that on atleast three occasions after reserving a car, the car was not available and on several occasions I was moved to a siffernet vehicle without being notifed by Zipcar. At the end of the day, I am digusted by how I am being treated after being a loyal customer. Unreturned calls and emails, non responsive customer service and now you dare to cancel my account. I have informed my friends and family that I have referred to zip of this situation and asked them to cancel their accounts in solidary to a company that treats their customers as yesterdays garbage. MY RECOMMENDATION TO EVERYONE IS TO NOT USE THIS SERVICE SO THAT ZIPCAR LEARNS TO TREAT THEIR CUSTOMERS BETTER. i AM SWITCHIGN TO HERTZ ON DEMAND!!
Tags: Auto Rentals
Address: New York, NY New York, Select State/Province USA